Senior Manager, CX Systems & IT

📋 Description

• Own CX systems (Zendesk, Snapcall) and data flow.
• Collaborate with Eng to build GenAI intake chat.
• Lead Zendesk roadmap; align CX ops with strategy.
• Own dental IT hardware and GTM support.
• Bridge CT, IT, Product, Eng to translate requirements.
• Define KPIs for uptime, tool efficiency, and hardware health.

🎯 Requirements

• Leadership: 3+ years leading CX Systems teams in fast-growth.
• 5+ years administering Zendesk (Support, Talk, Chat).
• GenAI/NLP collaboration with Eng; chatbots workflows.
• Collaborative Partnership: Strong communicator; translate tech to exec.
• Hands-on problem-solving; build workflows; hardware integration.
• Bonus: healthtech/dental/hardware exp; HIPAA familiarity.

🎁 Benefits

• Competitive country-specific benefits package
• Health, dental, mental health support
• Parental planning resources
• Retirement savings options
• Generous paid time off