Senior Manager, End User Experience

📋 Description

• Lead global EUE team to build modern, largely self-service, AI-augmented support model
• Manage 9-person team across five countries
• Own end-to-end IT Workplace experience (devices, peripherals, remote office infrastructure)
• Drive adoption of Spark (AI-powered personal IT agent) and new AI-powered ITSM platform
• Work directly with Engineering and Product teams on platforms in active development
• Ensure security and compliance (ISO 27001, SOC 2 Type II) within team processes

🎯 Requirements

• 5+ years hands-on people management experience, ideally leading distributed/global teams
• Experience managing IT end-user support or workplace technology functions at scale
• Genuine interest and hands-on experience in automation and AI-driven support tooling
• Enthusiasm for Digital Employee Experience (DEX) and willingness to be hands-on internal
• Comfortable operating with in-development products and working with Engineering/Product teams
• Strong analytical mindset: comfortable working with data, SLAs, and KPIs

🎁 Benefits

• Play a key role in a globally recognized leader in digital employee experience management
• Frequent collaboration with Engineering/Product teams
• Opportunity to act as internal champion for DEX and influence product development
• Direct budget ownership and reporting to Senior IT Director
• Flexible hybrid work schedule (3 days in office, 2 days from home)
• All information kept confidential according to EEO guidelines