Senior Manager, End User Experience

📋 Description

• Lead the global End User Experience (EUE) team and redefine internal IT support at Nexthink
• Build a modern, largely self-service, AI-augmented support model
• Manage a 9-person team spread across five countries
• Own the full IT Workplace experience end-to-end (devices, peripherals, remote office
• Drive the adoption curve for Spark (AI-powered personal IT agent) and the new AI-powered ITSM
• Work directly with Engineering and Product teams building those platforms

🎯 Requirements

• 5+ years of hands-on people management experience, ideally leading distributed/global teams
• Demonstrated experience managing IT end-user support or workplace technology functions at scale
• Genuine interest and hands-on experience in automation and AI-driven support tooling
• Genuine enthusiasm for Digital Employee Experience (DEX) as a discipline
• Comfortable operating with in-development products
• Strong analytical mindset: comfortable working with data, SLAs, and KPIs

🎁 Benefits

• Private Health Insurance (Sanitas) and daily meal vouchers of 11 EUR entirely covered by the company
• Hybrid work model balancing office and remote work with structured onboarding
• Flexible hours and unlimited vacation (unlimited paid time off on top of 23 days of holidays) plus
• Up to 25 EUR per month for gym subscription
• Flexible retribution plan for kindergarten and transport tickets
• Reimbursement of up to 50% of cost of English & Spanish classes