Senior Manager (Enterprise Solution Support)

📋 Description

• Act as primary technical contact for enterprise clients.
• Resolve tech and analytics issues promptly; escalate when needed.
• Educate clients on tool use, best practices, and new features.
• Develop and maintain SOPs to speed up resolutions.
• Monitor, triage, and prioritize client issues; update stakeholders.
• Gather user feedback to inform product analytics improvements.

🎯 Requirements

• Bachelor's degree in Computer Science, Information Systems, Health Informatics, or related field; equivalent experience.
• 5+ years in Customer Success/Implementation for enterprise SaaS; healthcare IT.
• Proficiency with web platforms, API integrations, and enterprise software.
• Troubleshooting methodologies, product workflows, IT best practices.
• Strong Tableau experience for self-serve insights.
• Client management and project management (e.g., JIRA).

🎁 Benefits

• Flexible work schedules and remote-friendly roles.
• Health, dental and vision insurance.
• 21 days PTO in first year.
• Two paid volunteer days and 11 paid holidays.
• 12 weeks parental leave; 6 weeks sabbatical after 6 years.
• 401(k) with up to 4% match and stock options.