Lead and develop a distributed End User Services / Helpdesk team across U.S. locations.
Foster accountability, service excellence, technical expertise, and continuous improvement.
Oversee daily Helpdesk operations; ensure timely incident resolution and escalations.
Define and monitor service metrics, KPIs, and SLAs.
Collaborate with IT infra, security, and apps teams to resolve complex issues.
Manage licensing strategy, forecasting, vendor relations, and reviews.

🎯 Requirements

8+ yrs IT support/End User Services; 3+ yrs in leadership; Bachelor's degree or equivalent.
ITIL/ITSM knowledge and service delivery best practices.
Lead teams, manage performance, and drive improvements; vendor management.
Proficient with macOS/Windows, Microsoft 365; Jira Service Management, Okta, Active Directory.
Excellent communication, stakeholder management, and decision-making under pressure.
Experience in financial services or regulated industries preferred.

Apply on employer's website

This employer gathers applications via their own applicant tracking system.

You will be redirected to an external application form.

Share job

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to Operations Jobs. Just set your preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.

Activate JobCopilot