Senior Manager, Loan Operations

📋 Description

• Lead the optimization of our Loan Operation workflows, identifying bottlenecks and incorporating
• Mentor, develop, and guide our operations team in Phoenix and San Francisco, fostering a cohesive
• Establish and execute plans to expand our processing capacity. Success in this role is defined by
• Use workflow data, pipeline metrics, and quality performance indicators to make informed
• Directly manage verification vendor partnerships tasked with executing core internal team

🎯 Requirements

• Experience managing dual-site or multi-site operational processing teams.
• Strong track record of analyzing, mapping, and re-engineering workflows to drive automation and
• 7+ years of progressive operational leadership experience within financial services, FinTech, or
• Hands-on experience supervising outsourced vendors or external processing partners, with a heavy
• Strong operational mindset with the ability to identify, evaluate, and implement automation
• Proven ability to use operational data to evaluate team performance, identify improvement

🎁 Benefits

• A connected experience: We prioritize high-touch collaboration and flexibility. Whether you are
• Invested in your future: A competitive salary and a 401(k) with a 5% company match to help you
• Holistic well-being: We provide the resources you need to thrive, from flexible time off and paid
• Professional & personal growth: Take advantage of a suite of premium perks, including Udemy