Senior Manager of Customer Onboarding

📋 Description

• Lead and build a high-performing team of onboarding managers, setting clear expectations, coaching
• Own the end-to-end customer onboarding experience, ensuring smooth transitions, timely delivery
• Develop and execute strategies to increase software adoption, digital workflow competence, and
• Own onboarding playbooks, milestones, quality standards, coaching cadences, and enablement
• Serve as a senior escalation point for complex onboarding challenges, coordinating with internal
• Guide teams and customers through data migration, system setup, and account activation.

🎯 Requirements

• 6–10 years of experience in SaaS onboarding, implementation, customer enablement, or related field
• Demonstrated experience in team performance ownership, coaching, talent development, and managing
• Proven success increasing software adoption and payments or digital-workflow utilization with
• Experience creating or significantly redesigning onboarding or enablement programs, including
• Strong organizational and project-management skills, able to manage competing priorities.
• Experience applying AI or automation to customer service or delivery is a plus.

🎁 Benefits

• Total annual compensation range of $100,000–$120,000 USD, inclusive of applicable base salary
• Fully remote position for candidates located in the United States.
• Significant ownership over onboarding program, team performance, and customer enablement strategy.
• Freedom to experiment with AI and technology-enabled workflows to improve onboarding efficiency.
• Fast-moving, high-growth SaaS environment with opportunities to shape processes and standards.
• Opportunity to develop leadership capabilities across Customer Success, Sales, Product, and other