Senior Manager of Customer Success (Enterprise)

📋 Description

• Lead a CS team for high-value, multi-location accounts.
• Drive retention, expansion, and measurable outcomes.
• Collaborate with SVP CS and cross-functional partners.
• Build and develop a high-performing CS organization.
• Role is 100% remote; preference for SF/LA/Chicago/NY.

🎯 Requirements

• 7+ years in customer success, account management, or retention.
• 3+ years leading CS/AM teams.
• Experience with high-ARR, multi-location accounts.
• Experience with franchises or multi-stakeholder clients.
• Customer-centric mindset and long-term partnerships.
• Strong analytics to drive retention and growth.
• Excellent written and verbal communication; exec relations.
• Familiarity with SaaS, restaurant tech, online ordering, or POS.

🎁 Benefits

• Comprehensive health coverage
• Remote-first workplace
• Unlimited PTO
• Additional perks