Senior Manager, Onboarding (high-touch customers)

📋 Description

• Set onboarding strategy for top, complex customers and lead the team.
• Run end-to-end onboarding from discovery through go-live.
• Build relationships with CFOs, finance leaders, IT leaders, exec sponsors.
• Govern programs with scope, milestones, owners, decisions, and risks.
• Drive adoption via targeted enablement and change management.
• Use data to improve onboarding health, forecast, and value.

🎯 Requirements

• 8+ years in customer onboarding or related customer-facing function.
• 4+ years leading people in enterprise onboarding or customer success teams.
• Track record delivering onboarding programs at enterprise tech companies.
• Experience with large, complex customers, multiple stakeholders, regions, entities.
• Relationship-first leadership with senior customer stakeholders.
• Experience leading technical conversations with Product on integrations, security, data.

🎁 Benefits

• Your own Pleo card (no out-of-pocket spending)
• Catered meals or lunch allowance at your local office
• Comprehensive private healthcare options
• 25 days of holiday plus public holidays
• Hybrid or fully remote working options
• Paid parental leave