Senior Manager, Premium Services

📋 Description

• Oversee regional teams of MongoDB core and cloud Support Engineers
• Hybrid role in Palo Alto, CA, with focus on customer success
• Lead performance improvements and architectural guidance for global data distribution
• Mentor teams to ensure low latency and data sovereignty compliance
• Collaborate across regions to manage follow-the-sun case handovers
• Foster continuous learning and share expertise via internal training

🎯 Requirements

• 8+ years leading technical support or customer-facing engineering teams
• Metrics-driven improvements and scalable workflows across distributed teams
• Strong people development and coaching to enable career progression
• Deep technical foundation across relational, NoSQL, and distributed databases
• Project leadership across cross-functional initiatives involving engineering, product, and support
• Exposure to AI/ML and data platforms integration

🎁 Benefits

• Employee affinity groups
• Fertility assistance
• Generous parental leave
• Disability accommodations in application/interview
• Culture and employee benefits program