Senior Manager, Professional Services - EMEA

📋 Description

• Own end-to-end PS delivery across onboarding, implementation, advisory, and expansion for your
• Monitor and improve utilization, on-time delivery, and customer satisfaction KPIs
• Serve as the escalation point for complex or at-risk engagements
• Lead, mentor, and grow a team of Solutions Architects
• Set performance expectations, coach to them, and own career development and succession planning
• Partner with PS leadership on hiring and capacity planning

🎯 Requirements

• 7+ years in Professional Services, Consulting, Customer Success, or a related field
• 2+ years of leadership experience managing delivery teams or PS operations for a customer segment
• Technical background in cybersecurity, DevOps, software engineering, or a related domain
• Strong project or program management capabilities
• Experience working cross-functionally in a high-growth technology environment
• Excellent communication skills — comfortable engaging both technical teams and executive

🎁 Benefits

• Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual
• Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in
• 100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums
• ∞ Flexible Time Off: Take the time you need – to do our best work, we need to recharge and reset.
• 18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing