Senior Manager, Professional Services Engineering

📋 Description

• Lead, mentor, and advocate for 8–10+ Professional Services Engineers across the US and Ireland
• Step in as a supportive, empathetic people leader, establishing deep trust with a team navigating
• Own tactile day-to-day engagement allocations, rebalancing resources, priorities, and schedules in
• Design, implement, and maintain predictive capacity models to accurately forecast bench
• Partner seamlessly with Project Management leadership and Engagement Managers to ensure rock-solid
• Serve as a conduit between customer delivery and product development; ensure PSEs test early-stage

🎯 Requirements

• 10+ years of experience in a post-sales customer facing role at a technology company
• 5+ years of direct people leadership or practice experience, with a track record of coaching and
• Proven track record directly managing and retaining professional services, solutions engineering
• Hands-on experience not just shuffling in-quarter projects, but building and managing rolling 6+
• An entrepreneurial mindset that proactively identifies friction, brings structured solutions rather
• Demonstrated ability to build rock-solid trust with PM leadership, Sales, Customer Success, and