Senior Manager, Programs - Global Expansion and New Initiatives

📋 Description

• Own the strategy and roadmap for how Customer Operations scales to support global expansion — new
• Establish and modify the team's operational objectives, policies, procedures, and work plans
• Lead, coach, and develop a team spanning two or more disciplines (e.g., program management and
• Drive the strategy and success of large-scale, cross-area programs for operations—merchant/geo
• Partner in lock step with Product, Engineering, Analytics, Risk, Training, Knowledge, and Service
• Build alignment across mid- to senior-level leaders cross-functionally; influence outcomes in

🎯 Requirements

• 12+ years of relevant experience, including 5+ years leading teams and/or managing other managers
• Experience building and scaling global customer experience operations and working in global
• Deep program and process management expertise (PMP and/or Lean Six Sigma Black Belt a plus), with a
• Broad, cross-disciplinary expertise and a strong understanding of how the wider organization and
• Strong knowledge of how shared services operate; experience in services, operations, and/or sales.
• Experience delivering programs across multiple geographies or markets strongly preferred; consumer

🎁 Benefits

• Health coverage at no cost: 100% of premiums for employees and their dependents
• Spending stipends: Monthly stipends for tech setup and health/wellness choices
• Time off to recharge: Flexible time off and generous holiday calendars
• Employee Stock Purchase Plan (ESPP): Buy Affirm stock at a discount
• Equity rewards
• Monthly stipends for health, wellness and tech spending