Senior Manager, Quality, Specialty

📋 Description

• Own and execute the Specialty quality strategy aligned to critical priorities: breaking silos
• Establish quality operating models with shared governance, consistent calibration standards, and
• Represent Specialty quality in WBRs, MBRs, QBRs, and executive reviews; deliver proactive narrative
• Oversee QA evaluation execution across all Specialty functions and partner sites globally, ensuring
• Lead root cause analysis on systemic failures, translating QA findings into product, process, and
• Formalize Audit the Auditor as an ongoing control: define sample selection, alignment thresholds

🎯 Requirements

• 12+ years in Customer/Community Support, Quality, Operations, or Trust & Safety, with direct
• Bachelor's Degree, preferably in related field required; MBA or Masters preferred.
• Demonstrated experience building or transforming quality programs for complex, non-routine support
• Deep expertise in quality methodologies (COPC, AQS, Six Sigma, Lean), with proven ability to apply
• Experience with QA tooling platforms, including hands-on ownership of form design, calibration
• Experience managing globally distributed quality teams across multiple functions, languages, and

🎁 Benefits

• Bonus, equity, benefits, Employee Travel Credits.