Senior Manager, Renewals

📋 Description

• Lead, develop, and scale a high-performing renewals team across regions and experience levels.
• Own the global renewals forecast and retention outcomes, partnering with Customer Success and Sales
• Establish clear standards for coverage, handoffs, risk management, negotiation, forecasting, and
• Coach managers and team members through deal reviews, call debriefs, calibration, and development
• Partner with senior leaders to resolve complex renewal situations and embed learnings into the
• Design and improve renewal playbooks, commercial workflows, AI-assisted systems, and enablement

🎯 Requirements

• Lead renewals, customer success, account management, or a related post-sale function in B2B SaaS
• Manage global or senior renewals teams, including hiring, developing, and supporting managers or
• Lead complex renewal negotiations with enterprise customers while building repeatable renewal
• Strong knowledge of renewal frameworks, commercial terms, pricing, procurement, and forecasting.
• Proficiency in Salesforce, Gainsight, or comparable customer success platforms.
• Build trusted partnerships across Customer Success, Sales, Revenue Operations (RevOps), Finance

🎁 Benefits

• Health, dental, 401k/RRSP retirement matching
• Generous paid time off
• Equity grant
• Incentive program
• Maternity and parental leave top-up
• Free 1Password account