Senior Manager Retailer Customer Success

📋 Description

• Delivering ongoing insights, analytical and technical value, thought leadership
• Identifying opportunities and handing off to Account Executive team
• Customer satisfaction and NPS
• Targeted engagement across organization aligned to service model for the customer tier
• Responsible for VoC arising from day-to-day relationship with customer
• Escalation point for reporting and insights hotspots

🎯 Requirements

• Excellent written and verbal communication skills
• Strong attention to detail
• Experience with Google suite (Docs, Slides, Sheets, Gmail)
• Experience using Microsoft PowerPoint and Excel
• Self-motivated, adaptable and proactive
• Ability to handle highly confidential information with discretion, sensitivity and care

🎁 Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)