Senior Manager, Rider Onboarding and Compliance

📋 Description

• Deliver core marketplace operational metrics: Own and execute the global rider onboarding and
• Lead distributed global teams: Lead, coach, and scale a multi-layered operational team across the
• Drive large-scale strategic initiatives: Plan and execute major projects, including onboarding
• Manage vendor performance and capacity: Direct outsource vendor productivity and set up robust
• Advocate for riders and continuous improvement: Act as the primary rider advocate across the

🎯 Requirements

• Proven operational leadership: Significant experience leading multi-layered, multi-site teams in a
• Vendor & BPO management expertise: Hands-on capability in managing external outsource vendor
• Resource and capacity planning: Strong commercial and analytical skills with demonstrated ability
• Cross-functional stakeholder management: Proven ability to partner with Legal, Policy, and Data
• Change management and execution: A strong bias to action with a track record of implementing

🎁 Benefits

• Make a visible impact every day: Your work directly improves outcomes for customers, riders and
• Grow through ownership: Take responsibility for complex cases and help shape improvements to how we
• Develop deep operational expertise: Work across teams and markets to build strong regulatory and
• Deliver together in an inclusive culture: Collaborative, values-driven teams that support how you