Senior Manager, Safety

📋 Description

• Manage day-to-day operations of services in scope, driving high performance and establishing
• Define, monitor, report and improve efficiency and quality metrics for each service based on
• Adapt performance management structures to shifting business priorities, volume patterns and peak
• Bring a data-driven lens to occupancy, SLA, capacity and workforce decisions
• Lead and grow a multi-layered leadership team (Manager, Supervisors)
• Coach Supervisors on daily performance management and set quarterly direction

🎯 Requirements

• Minimum 13 years of overall experience with strong end-to-end frontline operations management in
• Highly agile – able to pick up new skills, services and queues quickly
• Advanced people leadership, performance management, coaching and mentoring experience
• Comfortable operating hands-on with junior leadership
• Ability to work in high-pressure environment with sensitive/confidential content
• Experience in complex case management with VP-level stakeholders preferred; crisis management or

🎁 Benefits

• Bonus or incentives
• Equity programs
• Benefits
• Employee Travel Credits
• Inclusive base pay range with allowances