Senior Manager, Service Operations

📋 Description

• The Senior Manager, Service Operations will lead operational oversight for enrollment, billing, and
• This role requires vendor management capabilities, strategic thinking, and the ability to solve

🎯 Requirements

• 3+ years of experience managing vendor relationships, BPO/BPaas, or external service providers.
• 5+ years of experience in Medicare enrollment, mailroom operations, billing, or healthcare
• Strong understanding of enrollment processes, member data management, billing workflows, and
• Excellent written and verbal communication skills with experience building professional
• Experience managing operational performance, SLAs, compliance standards, and improvement
• Ability to analyze reports, dashboards, and operational data to identify trends and make

🎁 Benefits

• Competitive base salary range of approximately $129,200 – $168,000 USD annually, depending on
• Equity opportunities and performance-based bonus program.
• 401(k) matching contributions.
• Comprehensive medical, dental, and vision insurance coverage.
• Flexible paid time off and company holidays.
• Remote-first work environment with flexibility to collaborate from anywhere.