Senior Manager, Solutions Architecture - Genesys CCaaS

📋 Description

• Lead technical pre-sales from discovery to design, incl client workshops and PoCs
• Architect end-to-end cloud contact center solutions using Genesys Cloud CX
• Partner with sales and delivery to scope, estimate, and propose solutions
• Build, maintain, and present demos for Finance, Healthcare, Telco, and Consumer
• Design scalable, secure architectures integrating Genesys CCaaS with CRM and data systems
• Develop detailed solution designs, architecture diagrams, and technical docs

🎯 Requirements

• 5+ years in solutions architecture or pre-sales in cloud/contact center tech
• Strong expertise in Genesys Cloud CX, including architecture and integrations
• Experience with CRM systems (Salesforce, Zendesk, Dynamics) and omni-channel platforms
• Strong understanding of contact center operations (routing, IVR, WFM, analytics)
• Excellent communication translating complex tech for technical and business audiences
• Bachelor’s degree in Computer Science, Information Technology, or a related field