Senior Manager, Solutions Architecture - Genesys CCaaS

📋 Description

• Lead pre-sales engagements from discovery through solution design.
• Architect end-to-end cloud CCaaS solutions with Genesys Cloud CX.
• Partner with sales and delivery to scope, estimate, and propose solutions.
• Build, maintain, and present demos for multiple verticals.
• Design scalable, secure CCaaS architectures integrating with CRM and data.
• Develop detailed solution designs, architecture diagrams, and docs.

🎯 Requirements

• 5+ years in solutions architecture, pre-sales, or technical consulting in cloud CCaaS.
• Strong expertise in Genesys Cloud CX (CCaaS), architecture and integrations.
• Experience with CRM systems (Salesforce, Zendesk, MS Dynamics) and omni-channel platforms.
• Understanding of contact center operations: routing, IVR, WFM, analytics.
• Excellent communication to translate technical concepts for technical and business audiences.
• Bachelor’s degree in Computer Science, Information Technology, or related field.

🎁 Benefits

• Hybrid/remote options based in select offices (Boston, Columbus, Charlottesville, Durham).
• Opportunity to work with TELUS Digital's global team across regions.
• Exposure to Genesys Cloud CX and cloud contact center technologies.