Senior Manager, Strategic Accounts Customer Success Managers

📋 Description

• Lead a team of 6-9 Strategic Customer Success Managers to exceed their retention goals for a
• Develop and constantly iterate playbooks that drive outcomes for Motive's strategic clients.
• Leverage data and analytics to advocate for the client base, care for team performance, and
• Own advocating for strategic clients with internal stakeholders to drive value and ensure client
• Manage pipeline reviews, escalations, team meetings, and expectations around Executive Business
• Define and execute tailored success plans to help strategic customers achieve their business

🎯 Requirements

• 5+ years proven track record of successfully leading a high-performing Customer Success team in B2B
• B2B Enterprise SaaS platforms with a user- or seat-based licensing model preferred
• Demonstrated ability to lead a team of 6-9 CSMs with Strategic clients, each carrying a book of
• Execution-focused leader with an emphasis on process excellence, utilizing technology specifically
• Ability to leverage data to inform decision-making and identify opportunities to service the
• Collaborative leader that fosters strong internal partnerships with key stakeholders to effectively