Senior Manager, Support

📋 Description

• Lead and develop a distributed APJ/India support team (10-15 engineers).
• Drive continuous improvement of support efficiency, policy, and processes.
• Ensure operational excellence with quality and timely delivery of support.
• Manage critical relationships and escalations; liaison for major sales region.
• Act as internal partner across global support and cross-functional teams.
• Own strategic projects to improve service delivery and change management.

🎯 Requirements

• 5+ years in a customer-facing technical role, ideally support.
• 3+ years leading a distributed team of 10+ support engineers.
• PM experience with small-to-medium projects; goals defined.
• Exceptional communication to explain complex challenges clearly.
• Experience implementing Knowledge Centered Service in Support (certification a plus).
• Strong leadership and change-management track record.

🎁 Benefits

• Competitive pay based on the work you do here.
• Health coverage for you and your family in many locations.
• Flexible locations and schedules for many roles.
• Generous vacation days each year.
• Matches donations up to $2000 or local currency equivalent.
• Up to 40 hours per year for volunteer projects.