Senior Manager, System Operations

📋 Description

• Lead the Corporate System Project Specialist and daily ERP ops.
• Collaborate with international teams to improve Dynamics 365 ERP and apps.
• Analyze requirements, write specs, coordinate changes and budgets.
• Manage full system lifecycle: kickoff, planning, testing, deployment.
• Oversee testing and release schedules for system enhancements.
• Manage ERP timesheet ops and resource planning; ensure monthly approvals.
• Oversee ERP user permissions and SOPs development/review.
• Oversee issue tracking and ongoing ERP support.
• Lead ERP project meetings with stakeholders at all levels.
• Design and deliver company-wide app training, incl. ERP timesheet training.

🎯 Requirements

• Bachelor's degree or higher in CS, science or related field.
• Minimum of 5 years of relevant work experience.
• Strong written and verbal communication with analytical/problem-solving ability.
• Proven ability to lead cross-functional initiatives and manage multiple projects.
• Experience managing system implementation, maintenance, and continuous improvement.
• Advanced proficiency in Microsoft Office apps, including Excel, Word, PowerPoint, and Outlook.
• Ability to work effectively as a collaborative team member across multiple time zones.
• Mandarin Chinese proficiency due to ERP vendor and China IT team communications.