Senior Manager, Technical Services

📋 Description

• Lead and manage the Americas West Technical Services team aligning with global Professional Services objectives.
• Oversee onboarding, SOW delivery, support packages, and strategic services throughout the customer journey.
• Maximize team productivity through resource allocation, utilization, and SOP compliance.
• Develop and coach team members with goal setting, performance management, and enablement.
• Recruit and grow talent, supporting onboarding and career development.
• Represent Technical Services in customer strategy sessions, escalations, and cross-functional planning.

🎯 Requirements

• 5+ years of leadership experience managing technical delivery teams in software or consulting.
• 5+ years hands-on consulting in solution design and implementation, including integration.
• 2+ years of project/program management across scope, timelines, and stakeholders.
• 2+ years managing global, distributed teams across time zones.
• Strong understanding of integrations and systems design, with scalable solutions.
• Familiarity with Python and Java; strong knowledge of RESTful APIs and API development.

🎁 Benefits

• Vibrant, dynamic work environment with comprehensive benefits