Senior Manager, Titling Operations

📋 Description

• People Leadership: Manage and develop titling team; set expectations.
• Team Development: Build onboarding and development programs; growth paths.
• Operational Performance: Own KPIs; conduct queue audits; resolve blockers before SLA.
• Capacity and Coverage: Schedule staff and vendors; manage escalations.
• Process Improvement: Enforce SLAs; optimize SOPs; remove bottlenecks.
• Compliance & Vendor Management: Regulatory updates liaison; manage external titling vendors.

🎯 Requirements

• 7+ years in high-volume, regulated environments (auto titling, lending, or insurance).
• 2+ years managing teams of 10+; KPI-driven performance management.
• Proven track record hiring and developing frontline staff.
• Strong process improvement; design workflows and implement changes.
• Excellent problem-solving and de-escalation; cross-functional collaboration.
• Google Workspace proficient; strong computer literacy; Bachelor's preferred.

🎁 Benefits

• Eligible for annual performance-based incentive
• Equity options
• 401(k) retirement plan
• Flexible Time Off and 100% paid parental leave
• Subsidized medical/dental/vision; company-paid mental health and disability
• Up to $1,000 per year for professional development