Senior Manager, Training, Content, and Quality

📋 Description

• Lead, manage, mentor, and develop teams across Training, Content, and Quality, establishing clear
• Develop and execute a multi-year strategic vision for support enablement that evolves with business
• Assess the maturity, operating models, structures, priorities, and capabilities of the Training
• Redesign and own the first-year onboarding experience, creating a structured and engaging learning
• Build measurable new-hire curricula that place knowledge transfer primarily with dedicated training
• Establish a closed-loop feedback system connecting Training, Content, Quality, and Operations to

🎯 Requirements

• 8+ years of experience in support, operations, enablement, training, or a related function
• Previous experience leading or working closely across Training, Content, and Quality functions.
• Demonstrated experience designing and implementing structured onboarding programs and curricula.
• Strong people leadership skills, including experience developing managers and individual
• Comfortable working in a startup or fast-paced environment where processes and structures may need
• Transformative leadership mindset with clear perspective on AI-native support, turning vision into

🎁 Benefits

• Base compensation of $130,000–$159,000 USD annually for fully remote positions.
• Base compensation of $155,000–$190,000 USD annually for hybrid positions.
• Choice between fully remote work or hybrid work from eligible hubs in New York City, San Francisco
• Hybrid employees work onsite three days per week, typically Tuesday through Thursday.
• Travel approximately 2–3 times per year for company or department offsites.
• Comprehensive medical, dental, vision, life, and disability insurance.