Provide approved responses to medical inquiries in Italian and English.
Handle calls from healthcare professionals, patients, and clients.
Identify, document and report adverse events and product quality issues promptly.
Track and document inquiries in the Medical Information database.
Participate in out-of-hours 24/7 enquiry support for clients.
Provide management with status updates and metrics on enquiries.

🎯 Requirements

Life science / healthcare degree (chemistry, biology, biotechnology, pharmacy, nursing)
Customer service or call centre experience preferred
Comfortable receiving inquiries by phone
Ability to perform out-of-hours service if required
Time and issue management, organization and multitasking with attention to detail
Strong interpersonal and communication skills

🎁 Benefits

Global pharmacovigilance focus
Collaborative, growth-oriented culture
Diverse and supportive team

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