Senior Medical Information Associate - US working hours

📋 Description

• Handles complex medical information enquiries in English, providing accurate responses to
• Supports translation activities, medical information call handling, and manages a wide range of
• Responsible for documenting and reporting adverse events, product quality complaints, pregnancies
• Ensures all enquiries are accurately tracked in the medical information database and performs
• Supports the development of FAQs, standard response letters, and literature-based responses for
• Acts as a Medical Information Project Lead when required, prepares client reports, facilitates

🎯 Requirements

• Life science / bio medical background – healthcare related degree (chemistry, biology
• Prior experience in Medical Information or Pharmacovigilance
• Prior experience in a call-centre environment
• Advanced English skills, both verbal and written
• Customer service or call centre experience preferred
• Comfortable receiving enquiries by phone

🎁 Benefits

• Join Ergomed Group, make a difference by helping to bring safe and effective pharmaceutical
• Passionate and collaborative team of experts in clinical research, pharmacovigilance, and quality
• Culture worth staying for: kindness, flexibility, growth and belonging
• Environment where colleagues support one another and good ideas are heard wherever they come from