Handles complex medical information enquiries in English, providing accurate responses to
Responsible for documenting and reporting adverse events, product quality complaints, pregnancies
Supports the development of FAQs, standard response letters, and literature-based responses for
Contributes to process improvement initiatives, inspection and audit readiness, project tracking

🎯 Requirements

Life science / bio medical background – healthcare related degree (chemistry, biology
Prior experience in Medical Information or Pharmacovigilance
Prior experience in a call-centre environment
Advanced English skills, both verbal and written
Customer service or call centre experience preferred
Comfortable receiving enquiries by phone

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