Senior Member Success Manager, Tokenomics+FinOps+ITAM+FOCUS

📋 Description

• Manage a broad portfolio of member relationships across FinOps, Tokenomics, IT Asset Management
• Coordinate daily member operations, including reviewing member details, approving access
• Develop targeted engagement strategies for strategic accounts to increase participation in working
• Partner with membership development teams and leadership on onboarding, renewal, and expansion
• Maximize member participation and visibility at major ecosystem events, including Tokenomicon and
• Establish and manage reporting frameworks to measure member satisfaction, engagement

🎯 Requirements

• Direct experience within the FinOps Foundation or Tokenomics Foundation community is essential
• Seven to ten years of experience in member success, customer success, ecosystem development
• Proven success managing a substantial portfolio of high-value or high-volume relationships
• Ability to build credible relationships with practitioners, marketing contacts, technology vendors
• Advanced CRM proficiency, preferably with HubSpot, along with experience using Salesforce and
• Strong data management skills and a hands-on approach to improving CRM records, workflows

🎁 Benefits

• Annual salary range of $140,000–$205,000 USD.
• Fully remote work arrangement, with a preference for candidates based in North America.
• Senior individual contributor role with significant ownership and autonomy.
• Opportunity to work across influential technology communities focused on FinOps, Tokenomics, IT
• The stability and resources of an established global organization combined with the agility of a
• Opportunities to collaborate with enterprise technology organizations, industry practitioners, and