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Full time
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Related skills

zendesk splunk postman zoho freshdesk

📋 Description

  • Handle inquiries via email, WhatsApp, Slack, live chat, and tickets.
  • Resolve issues, prevent fires, and support customers.
  • Capture customer insights to improve product and service.
  • Collaborate with cross-functional teams to resolve inquiries.
  • Be the expert on customers, understand pains, and be proactive.
  • Provide daylight-time support (8:00 AM–8:00 PM Bangkok time).

🎯 Requirements

  • 1+ year in Customer/Merchant Operations or related B2B/Banking roles.
  • Bachelor’s degree in Engineering, Management, Finance/Accounting, or CS/IT.
  • Experience with ticketing tools (Zendesk, Freshdesk, Zoho) is a plus.
  • Analytical mindset with strong English communication.
  • Willing to roster on weekends and public holidays.
  • Experience using Splunk, Redash, and Postman for operations.
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