Senior New Patient Coordinator

📋 Description

• Monitor and respond promptly to inbound SMS inquiries with warmth
• Conduct consultative conversations to understand patient goals, treatment history, and concerns
• Schedule consultations using Calendly or similar scheduling tools
• Accurately document patient information and interactions within CRM and EHR systems
• Execute timely, personalized follow-ups to support appointment conversion
• Maintain strict patient confidentiality and accurate record-keeping

🎯 Requirements

• 3+ years in patient coordination or a similar consultative role
• Excellent written and verbal communication for SMS and phone consultations
• Proven ability to build rapport, demonstrate empathy, and guide conversations
• Proficiency with CRM systems, scheduling tools, and managing multiple systems
• Basic to intermediate Excel skills (data entry, formatting, simple formulas)
• Prior remote work experience with remote collaboration tools; US/UK-based experience preferred

🎁 Benefits

• Remote work opportunity
• Growth opportunities with vetted employers