Figma

201-500 employees
50 jobs posted

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Senior Onboarding Manager, Customer Experience

Customer Support

Added

7 days ago

Location

🇯🇵 Tokyo

Type

Full time

Salary

Salary not provided

Related skills

b2b saas customer success figma project management onboarding

Why Job Hunt? Let AI Run Your Business

Describe it — AI builds, launches & grows it.

📋 Description

Own onboarding process for largest customers from pre-sales to closeout
Partner with Account Executives for smooth customer handoff
Understand customer goals and manage onboarding timeline towards value
Collaborate with TAMs, Designer Advocates, and Product Support
Report on metrics and customer feedback to assess onboarding impact
Develop content and enablement resources for customer training

🎯 Requirements

3+ years in customer-facing role within B2B SaaS
Strong organizational and project management skills
Build and maintain relationships with customers at all levels
Navigate complex business and technical environments consultatively
Familiarity with design systems or Figma is a plus
Background in UX/UI, Design Ops, or Frontend Development is a plus

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