Senior Operational Excellence and Quality Manager

📋 Description

• Design and lead M-KOPA Kenya's operational excellence roadmap.
• Lead a three-pillar team: Process Excellence, QA/Compliance, Training.
• Partner with Group QA/Training to leverage global frameworks locally.
• Build systems and accountability to sustain world-class standards.
• Drive continuous improvement and process standardisation across channels.
• Establish performance measurement and KPI dashboards.

🎯 Requirements

• Bachelor's degree in Business Administration, Operations Management, Industrial Engineering, or related field; MBA preferred.
• 8+ years of leadership in operational excellence or related in CX/fintech/BPO environments.
• 5+ years of senior people leadership managing managers and multi-functional teams.
• Demonstrated ability to build or rebuild a function from scratch with governance.
• Strong Lean, Six Sigma expertise; Green Belt or higher preferred.
• Experience partnering with global/regional centres of excellence for shared methodologies.

🎁 Benefits

• Build-from-scratch role with strategic autonomy.
• Impact within Africa's fastest-growing fintech.
• Diverse development programs, coaching, and family-friendly policies.
• Access to global QA/Training frameworks and leadership collaboration.
• Strong culture of recognition, growth, and flexible policies.