Senior Operations Lead

📋 Description

• Work in an entrepreneurial team with urgency and clear direction
• Lead cross-functional sub-domain squads; resolve escalations
• Coach and mentor to foster inclusive culture and growth
• Develop domain knowledge; use insights to influence priorities
• Ensure efficient scoping, testing, launching and scaling of features
• Lead hiring and capacity planning for the sub-domain

🎯 Requirements

• Experience leading a team with coaching and high-performance culture
• Experience operationalising processes and scaling in startups
• Comfort with ambiguity; data-driven problem solving
• Strong judgement; manage multiple priorities and trade-offs
• Customer-focused with excellent written and verbal communication
• Collaborate across functions; influence senior stakeholders