Senior Operations Manager

📋 Description

• Lead an on-site, multi-disciplinary team at assigned properties (rooms, housekeeping, maintenance, F&B).
• Spend ~95% of time on-site delivering high-quality outcomes.
• Manage guest and partner communications to resolve issues and improve service.
• Prioritize workflows to meet Kasa standards and efficiency goals.
• Build relationships with local businesses, vendors, and the community.
• Embed Kasa core values in decisions and actions.

🎯 Requirements

• 2+ years hotel management experience; proficient with PMS and hospitality software.
• Proven ability to improve guest experience scores (GSS, NPS, or brand metrics).
• Willing to roll up sleeves and tackle any task.
• Strong revenue mindset; identify and secure partnerships to grow revenue.
• Empathetic, inclusive leader who develops and supports direct reports.
• Strategic thinker with ability to plan, prioritize, and drive large projects.

🎁 Benefits

• Kasa Travel Credit: free stays and discounts for friends and family.
• Equity and bonus opportunities.
• Flexible PTO for full-time employees.
• Health coverage with fertility benefits.
• 401(k) with 100% match on the first 3%.
• Other perks: wifi stipend and home office stipend.