Senior Operations Manager

📋 Description

• Lead teams which may include rooms, housekeeping, maintenance, security, and F&B
• Drive operating profit per unit by driving revenues, managing cost controls, and partnering with
• Monitor guest feedback across all channels and work to eliminate recurring issues
• Champion a culture of service excellence and operational excellence in support of a
• Build relationships with local businesses, vendors, and the broader community
• Communicate with partners and guests to resolve issues, develop creative strategies to improve

🎯 Requirements

• 2+ years of hotel management experience
• Proficiency with property management systems and other core hospitality software
• Demonstrated ability to drive guest experience scores (GSS, NPS, or brand-specific metrics)
• No Task Too Small Mentality: willing to roll up sleeves
• Revenue: Effectively identifies, prioritizes, and secures business partnerships
• Empathetic Leader: inclusive leader who leads with empathy, understanding, and intuition

🎁 Benefits

• Kasa Travel Credit: allowance of free stays in any of our locations, plus a discount on any night
• The Pay: starting base pay range between $81,000 - $83,000 annually
• Flexible PTO: encouraged to take time off as needed
• Health Coverage: comprehensive health insurance options including a company-sponsored plan with
• 401(k) plan: match 100% of the first 3% of deferred salary
• Other Perks: wi-fi stipend, home office stipend, and more for qualifying full-time roles