Senior Operations Manager – Home Delivery

📋 Description

• Run the weekly performance cadence across all fulfillment vendors: scorecard reviews, follow-ups
• Serve as the primary relationship owner for an assigned portfolio of fulfillment vendors: own the
• Interrogate large datasets (SQL, Excel, BI tools) to identify root causes, quantify operational
• Translate recurring operational failure modes into integration and fulfillment improvements; write
• Take run-state ownership of newly launched programs: build the SOPs, own the KPIs, and make the
• Author and maintain SOPs, escalation paths, and process documentation that make our vendor

🎯 Requirements

• 5-8 years of experience in operations, program management, marketplace/ecommerce operations, or
• A documented record of relentless follow-through: you chase answers across organizations, escalate
• Strong analytical skills: proficiency in SQL (or demonstrated equivalent), advanced Excel/Sheets
• Exceptional attention to detail: you notice the mismatched count, the silent data gap, the SLA miss
• Experience managing vendor or partner relationships end to end; serving as a partner’s main point
• Excellent written communication and the ability to work cross-functionally with product and

🎁 Benefits

• 100% remote within the USA
• Medical, Dental, and Vision Insurance
• Automatic 401k contribution
• Employee referral program
• At home office set up
• Bi-annual company retreats