Senior Operations Manager - Legal Support Services

📋 Description

• Oversee the complete job lifecycle, from post-intake quality assurance and assignment through
• Ensure every open job has a clearly assigned owner, an accurate status, a documented next action
• Monitor unassigned, aging, stalled, urgent, and deadline-sensitive jobs, intervening proactively to
• Verify the accuracy of job records, legal documents, service instructions, deadlines, and billing
• Provide hands-on support with quality checks, follow-ups, and job closeouts during high-volume
• Manage the nationwide network of independent process servers, securing substantive updates through

🎯 Requirements

• At least 5 years of operations leadership experience in a high-volume, deadline-sensitive service
• Experience in the legal industry and in at least one of the following areas: freight forwarding
• A proven track record of managing both internal teams and external service providers.
• Experience overseeing concurrent assignments, investigating exceptions, managing deadlines, and
• Excellent written and spoken English, with the ability to prepare professional emails and
• Strong commercial and financial judgment, including the ability to balance client satisfaction

🎁 Benefits

• Fixed monthly compensation of USD $3,000.
• Full-time, 100% remote work from Central or South America.
• Consistent Monday-to-Friday schedule, 8:00 AM–5:00 PM U.S. Eastern Time, with weekends off.
• Direct reporting relationship and collaboration with the CEO.
• Opportunity to take ownership of a critical operational function.
• Career progression opportunities toward roles such as Director of Operations, Head of Operations