Senior Operations Manager, Quality Control

📋 Description

• Lead, coach, and develop a team of five quality control professionals, setting clear performance
• Build, implement, and continuously enhance a scalable, risk-based quality control program that
• Develop risk-based testing plans, standardized review criteria, statistically sound sampling
• Oversee frontline quality reviews, including call monitoring, agent interactions, and adherence to
• Identify regulatory risks, process defects, control weaknesses, and potential customer impacts
• Partner with Operations leaders, Compliance, and Risk stakeholders to communicate findings

🎯 Requirements

• At least 6 years of experience in consumer lending operations, quality control, compliance testing
• Direct experience managing quality control, quality assurance, or compliance testing teams in a
• Demonstrated experience developing, implementing, or managing frontline operational quality control
• Experience designing or executing sampling methodologies, standardized testing criteria, and
• Proven ability to manage quality findings, perform root-cause analysis, track corrective actions
• Strong analytical, organizational, and problem-solving skills, with the ability to translate

🎁 Benefits

• Base salary: $104,800–$145,000 USD annually, depending on geographic compensation region, relevant
• Target bonus opportunities and annual equity grants, with equity vesting quarterly.
• Retirement savings plan, including a 401(k) in the United States and a company match of $2 for
• Employee Stock Purchase Plan with discounted stock purchase options for eligible US employees.
• Comprehensive medical, dental, and vision coverage, along with wellness resources.
• Health Savings Account contributions for eligible US health plans.