Senior Operations Specialist, Hosting

📋 Description

• Review, qualify, and enrich global supply leads from multiple sources to support Airbnb's supply
• Resolve complex lead qualification cases and provide guidance using sound business judgment.
• Serve as an SME/SPOC for assigned supply verticals, ensuring consistency and quality.
• Mentor new hires and support onboarding, training, and knowledge sharing.
• Drive process improvements, automation initiatives, and operational excellence through
• Analyze data, prepare reports, and leverage Salesforce to support business decisions.

🎯 Requirements

• Bachelor's degree in a relevant field or equivalent practical experience.
• 3+ years of experience in Operations or relevant field.
• Ability to interpret and apply policies, QA standards, and operational guidelines.
• Quick learner, ability to absorb training on new tools and processes.
• Agile and adaptive thinker with the ability to respond to evolving business needs.
• Strong verbal and written communication skills.

🎁 Benefits

• Base pay range is annualized, inclusive of allowances, and subject to change.
• Eligibility for bonus or incentives, one or more equity programs, benefits, and Employee Travel