Senior Oracle ERP Service Delivery Manager

📋 Description

• Own end-to-end Oracle Cloud Managed Services across ERP, HCM, EPM and SaaS apps.
• Act as primary customer contact to meet service commitments and objectives.
• Lead service reviews, present performance, risk, and improvements.
• Govern Oracle SaaS support teams and forecasting of costs and demand.
• Drive continual service improvement and service expansion within accounts.
• Balance customer satisfaction, employee engagement and profitability.

🎯 Requirements

• Proven customer-first outcomes in ERP transformation and managed services.
• Strong leadership to build high-performing teams.
• Commercially astute with revenue growth experience.
• Experience supporting bids, proposals, and service delivery engagements.
• Analytical, problem-solving, and stakeholder communication skills.
• Experience in ITIL and ISO 20000 compliant environments.

🎁 Benefits

• Hybrid/Remote working flexibility
• Pension, private healthcare, life assurance
• Great Place to Work recognition
• Performance-related profit share