Senior Partner Success Manager

📋 Description

• Own a portfolio of approximately 10–30 concurrent partner-led customer engagements, prioritizing
• Maintain clear visibility into engagement scope, milestones, implementation progress, adoption
• Establish and maintain a structured weekly portfolio review rhythm to identify stalled, delayed
• Take accountability for engagement success, independently determining priorities, escalation needs
• Review implementation plans, delivery approaches, governance structures, resource allocations
• Diagnose complex delivery, adoption, operational, technical, and stakeholder challenges and lead

🎯 Requirements

• Bachelor's degree or equivalent combination of education and professional experience.
• 4+ years of experience in Partner Success, Customer Success, Delivery Management, Technical Account
• Proven experience managing a high-volume portfolio of concurrent customer engagements, projects
• Demonstrated ownership of measurable customer and business outcomes, including adoption
• Experience assessing implementation plans, delivery approach, project scope, customer readiness
• Strong experience diagnosing complex delivery and stakeholder challenges and completing stalled or

🎁 Benefits

• Annual base base salary of $105,000–$110,000 plus bonus incentives aligned with performance.
• Medical, dental, and vision insurance.
• 401(k) retirement plan.
• Paid time off and paid holidays.
• Comprehensive Employee Assistance Program (EAP).
• Paid training days.