Senior Partner Success Manager

📋 Description

• Build trusted relationships across partner orgs, from delivery teams to execs.
• Own partner portfolio health with regular check-ins and risk signals.
• Maintain high-quality implementations and customer journeys.
• Use AI tools to surface trends and draft partner communications.
• Prepare partner health reports with satisfaction data and trends.
• Maintain the internal partner stack ranking to guide cross-team work.

🎯 Requirements

• Relationship mgmt across levels; credibility via follow-through.
• Clear, confident written and verbal communication.
• Owner's mindset; act on gaps to drive partner success.
• Read signals across a large portfolio; act early.
• Bias toward action and iteration; ship, learn, improve.
• Familiar with iPaaS; 5+ years in enterprise software; Bachelor's degree.

🎁 Benefits

• Remote-first culture built on trust, collaboration, and transparency.
• High-growth, inclusive environment with opportunities to innovate.
• Lightspeed learning opportunities to stay at the cutting edge.
• Exceptional coworkers who challenge and inspire you daily.
• Three weeks vacation, wellness days, and holidays.
• Parental leave and a monthly tech stipend; career development.