Senior Payment Operations Specialist

📋 Description

• Oversee end-to-end chargeback operations across multiple processors.
• Monitor KPI trends and provide actionable insights.
• Identify anomalies, investigate issues, and improve recovery.
• Collaborate with cross-functional teams to reduce risk.
• Maintain knowledge of card network rules and processor workflows.

🎯 Requirements

• 3+ years in payments operations or chargeback management.
• Strong understanding of card networks and dispute lifecycle.
• Experience handling representments and evidence packages.
• Analytical mindset with ability to analyze and visualize data.
• Excellent communication and documentation skills.
• Ability to manage multiple workflows across processors.

🎁 Benefits

• Competitive pay and comprehensive benefits.
• Remote-friendly with global teams.
• Growth opportunities in fintech/payments.
• Inclusive, diverse company culture.