Senior Pre- & Post-Sales Customer Engineer

📋 Description

• Partner with Account Directors on pre-sales motions for new customer acquisition, product
• Identify customer pain, craft and deliver tailored demos, and lead technical evaluations through
• Drive measurable improvement in customer health, retention, expansion, and technical resolution
• Contribute at least one reusable framework, playbook, or process that other Customer Engineers use.
• Identify opportunities to expand adoption across underutilized features, untapped products, and new
• Diagnose root causes when adoption stalls and design a path forward, connecting technical work to

🎯 Requirements

• Passion for working with customers and building strong and impactful customer relationships
• 5 to 8 years of experience in a customer-facing technical role such as Solutions Engineering
• Deep hands-on experience with web technologies including HTML, CSS, JavaScript, and REST APIs, with
• Proven experience managing strategic Enterprise accounts with executive-level stakeholders
• Demonstrated ability to solve ambiguous problems involving multiple variables, constraints, and
• Experience connecting technical execution to business outcomes such as retention, expansion, ROI

🎁 Benefits

• Comprehensive, top-tier coverage (medical, dental, life) combined with pension match, equity, and