Senior Pre- & Post-Sales Customer Engineer, Enterprise

📋 Description

• Lead strategic Enterprise accounts across adoption and expansion.
• Drive technical strategy for deployments; resolve complex challenges.
• Own onboarding for strategic customers including planning, integrations.
• Identify opportunities to expand adoption and new lines of business.
• Serve as escalation point for complex technical issues; escalate to Product/Engineering as needed.
• Build playbooks and coach peers, improving team workflows with AI.

🎯 Requirements

• 5-8 years in a customer-facing technical role (Sales Eng, Solutions Eng, TAC, etc.).
• Deep hands-on web tech: HTML, CSS, JavaScript, REST APIs.
• Proven experience managing strategic accounts with exec stakeholders and complex requirements.
• Ability to solve ambiguous problems with multiple variables and tradeoffs.
• Experience linking technical work to business outcomes (retention, expansion, ROI) using AI.
• Mentoring or coaching junior tech team members.

🎁 Benefits

• Remote-friendly work environment
• Competitive US benefits with $0 premium options
• Strong 401(k) match
• Equity
• Flexible time off