Senior Pre- & Post-Sales Customer Engineer, Enterprise

📋 Description

• Partner with Account Directors on pre-sales; identify pain, demo, and evaluate.
• Lead onboarding for strategic customers: planning, implementation, integrations, and training.
• Drive adoption and expansion across features, products, and lines of business.
• Serve as escalation point for complex technical challenges.
• Build playbooks, document fixes, coach peers, and share workflows using AI.
• Assess account health, risks, and priorities; independently lead complex interactions.

🎯 Requirements

• 5 to 8 years in a customer-facing technical role.
• Hands-on experience with HTML, CSS, JavaScript, and REST APIs.
• Proven experience managing strategic Enterprise accounts with executive-level stakeholders.
• Demonstrated ability to solve ambiguous problems with multiple variables and tradeoffs.
• Experience linking technical work to business outcomes (retention, expansion, ROI).
• Hands-on use of AI tools for account research, content creation, or automation.

🎁 Benefits

• Remote role with US benefits including $0 premium options.
• 401(k) match.
• Equity.
• Flexible time off.
• Accessibility accommodations available.