Senior Pre- & Post-Sales Customer Engineer, Enterprise

📋 Description

• Own strategic Enterprise accounts across acquisition, implementation, adoption, and expansion.
• Lead technical strategy for complex deployments and value realization.
• Resolve ambiguous customer challenges; coordinate with Product/Engineering when needed.
• Develop playbooks and repeatable fixes; coach peers to raise team capability.
• Drive adoption, expansion, and measurable business outcomes.
• Act as escalation point for complex technical issues.

🎯 Requirements

• 5-8 years in a customer-facing technical role (Sales Eng, Solutions Eng, TAM, etc.).
• Hands-on with HTML, CSS, JavaScript, and REST APIs to architect and troubleshoot front-end implementations.
• Experience managing strategic Enterprise accounts with executive stakeholders and competing priorities.
• Proven ability to solve ambiguous problems with multiple variables and tradeoffs.
• Experience linking technical work to business outcomes like retention and ROI.
• Hands-on use of AI tools for research, content creation, or workflow automation.

🎁 Benefits

• Remote work
• Competitive US benefits, 401(k) match, equity, flexible time off
• EEOC and inclusive hiring practices
• Accessibility accommodations available